12 Technology Drive, Ste. 13 East Setauket, NY 11733
CONTACT INFORMATION
Please be as specific as possible with your request; include nature of service desired, brand and model. If you would like a return call please provide phone number and best time to call.
Incoming e-mail is reviewed throughout the business day and responded to as soon as possible.
PLEASE CONTACT US BY PHONE OR E-MAIL FOR A SERVICE AUTHORIZATION
NUMBER
BEFORE SENDING ANY ITEM TO US
ALL PACKAGES RECEIVED WITHOUT OUR AUTHORIZATION NUMBER CLEARLY
MARKED ON THE OUTSIDE OF THE CARTON
WILL BE REFUSED WITHOUT EXCEPTION
Due to call volume and time constraints we are not able to answer phone calls Tuesday through Friday. Please leave your name, return phone number, purpose of call, and best time to return your call. All calls are returned promptly.
Please refrain from calling repeatedly during the day trying to "get through" voicemail, this will just waste your time as it is just not going to happen. We really do answer our voicemail!
OUR PHONE IS OPEN (NO VOICEMAIL!) on Saturdays from 10AM to 2PM Eastern time. You are welcome to call us during these hours if you wish to speak to us directly.
631-751-1803
Tuesday-Friday 9AM-5PM, Saturday 10AM-2PM, Eastern Time.
We
respect your time and interest in our service and will return your call
promptly. All messages received during business hours are responded to
within 60 min. The receptionist is also the operations manager and is
fully qualified to answer 90% of your questions. When you need to speak
in detail to a technician or if she cannot answer your question the
receptionist will either transfer you or take your number for a return
call from a technician.
Our voice mail does not accept messages after business hours. Please
call during business hours or use e-mail